Shipping Policy
Update:
4 June, 2024
Introduction:
At Shahid Sandhu Wood Works, we aim to provide you with the best shipping options, no matter where you live. Please review our shipping policy for details on our shipping methods, costs, and delivery times.
Shipping Destinations:
We are pleased to offer shipping within Pakistan and to select international destinations. Please contact us to confirm if we deliver to your specific location.
Shipping Methods and Carriers:
We offer several shipping methods to meet your needs:
- Standard Shipping
- Express Shipping
- Overnight Shipping
We have our own shipping trucks that deliver your furniture safely to your doorstep and We use reputable carriers such as TCS (Tranzum Courier Service) and (leopards courier service) to ensure your orders are delivered safely and on time.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. We offer free standard shipping on orders over [500,000].
Order Processing Time:
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Delivery Time Estimates:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that delivery times are estimates and may vary due to external factors such as weather or carrier delays.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or by visiting our [Track Your Order].
Shipping Confirmation and Updates:
You will receive a confirmation email once your order has been shipped. Updates on the status of your order will be sent via email or SMS if you have opted in for notifications.
International Shipping:
For international orders, customers are responsible for any customs duties, taxes, and import fees. These charges are not included in the item price or shipping cost and are the buyer's responsibility.
Shipping Restrictions:
We are unable to ship to certain locations and countries. Additionally, some items may be restricted due to size, weight, or hazardous material regulations. Please contact us for more information.
Damaged or Lost Packages:
If your package is damaged or lost during shipping, please contact us immediately at [customer service email] or [number] with your order number and details of the issue. We will work with the carrier to resolve the problem and ensure you receive your order.
Returns and Exchanges:
For information on how to return or exchange an item, please refer to our [Refund Policy]. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Contact Information:
If you have any questions or concerns about our shipping policy, please contact us at [customer service email] or [customer service phone number]. Our customer service team is available Monday to Sunday, 9 AM to 9 PM.
