Refund Policy
Update:
4 June, 2024
Introduction:
At Shahid Sandhu Wood Works, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.
Eligibility for Returns:
- Items must be returned within 15 days of receipt.
- Items must be unused, in the same condition as when you received them, and in their original packaging.
Non-returnable Items:
- Custom-made or personalized furniture.
- Items purchased on clearance or final sale.
- Items that have been assembled or altered.
Return Process:
- Contact our customer service team at [customer service email] with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Please do not send your purchase back without an RMA number.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [time frame, 3-5 business days], and a credit will automatically be applied to your original method of payment.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [customer service email].
Damaged or Defective Items:
- Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund in certain cases.
Custom Orders:
- Custom or personalized orders cannot be returned or refunded.
Contact Information:
- If you have any questions about our refund policy, please contact us at [customer service email] or [customer service phone number].
